Refund & Returns Policy

At Velune Bags, we want you to be satisfied with your purchase. If you are not completely satisfied, please contact us before returning an item so we can provide the appropriate return instructions.

Returns

Customers may request a return in accordance with the applicable consumer protection laws in their country and the conditions below. Where applicable, consumers in the European Union may have a statutory right of withdrawal. These statutory rights are not limited by this policy.

To request a return, please contact us at contact@velunebags.com with your order number and the reason for the return.

Return Conditions

• Items should be returned unused and in their original condition.
• Items should include original packaging, tags and accessories where applicable.
• We may be unable to accept items that have been worn, damaged, altered or used beyond what is necessary to inspect them.

Refunds

Once an approved return is received and inspected, we will process the applicable refund to the original payment method. Processing times may vary depending on your payment provider.

Unless otherwise required by applicable law, original shipping charges and return shipping costs may be non-refundable.

Damaged or Incorrect Items

If your order arrives damaged, defective or incorrect, please contact us at contact@velunebags.com as soon as possible with your order number and clear photos of the item and packaging. We will review the issue and provide the appropriate solution in accordance with applicable law.

Contact

For all return and refund questions, contact contact@velunebags.com.

Company Information

LDI IMPORTS SALES LLC
911 E ATLANTIC BLVD STE 101
POMPANO BEACH, FL 33060
United States
Email: contact@velunebags.com